Order Support – We’re Here to Help
We’re here to make sure you have a great experience with your order.
If your order arrives damaged, broken, incorrect, incomplete, or with any other issue, please contact our Support Team. We’ll be happy to review the situation and help find the best solution.
How to Contact Us
Please send us:
Your Order Number
A brief description of the issue
Clear photos showing the problem
A short video, if it helps demonstrate the issue
📸 Photos and videos are highly recommended, especially for damaged or broken items, as they help our team understand the problem and resolve your request faster.
Our Support Team
Once we receive your message and supporting photos or video, our team will review your request and get back to you as soon as possible.
Your satisfaction is important to us, and we’re here to help.
Submit Your Request
Have an issue with your order?
[Contact Support Team]
Please include your order number and attach any relevant photos or videos.
About DHL Shipping We partner with DHL Express, one of the world’s leading international shipping companies, to ensure fast, secure, and reliable delivery of your orders.Global Reach: DHL delivers to over 220 countries and territories worldwide.Speed & Efficiency: Most orders are delivered within 3–7 business days, depending on the destination.Real-Time Tracking: Every shipment comes with a tracking number, so you can monitor your order from our workshop in Fez to your doorstep.Trusted Service: DHL is known for its commitment to on-time delivery, excellent customer service, and secure handling of fragile or handmade goods.By using DHL, we make sure your handmade Moroccan pottery arrives safely and promptly, no matter where you are in the world.
About FedEx ShippingWe also offer international delivery through FedEx, a globally trusted logistics provider known for its speed, security, and precision.Worldwide Service: FedEx delivers to more than 220 countries and territories.Fast Delivery: Typical transit time ranges from 3 to 7 business days, depending on your location.Reliable Tracking: Every package is shipped with a tracking number for full visibility from dispatch to delivery.Safe Handling: FedEx is known for handling delicate and high-value shipments with care, making it ideal for our handcrafted Moroccan ceramics.Choosing FedEx means your order is handled with professionalism and delivered efficiently — right to your door, wherever you are.