FAQ
Frequently Asked Questions FAQ
- 1. Are your products truly handmade?
- Yes! All of our pottery is 100% handmade by skilled artisans in Fez, Morocco, using traditional techniques passed down through generations.
- 2. Where do you ship from?
- We ship directly from Fez, Morocco. Each piece is carefully packaged to ensure safe arrival.
- 3. How long does it take to ship to the United States?
- Standard delivery takes approximately 7-14 business days, depending on customs and location. We provide tracking for each order.
- 4. How much does shipping cost?
- We offer free worldwide shipping on all orders!
- 5. Can I return an item if I'm not satisfied?
- Yes. We offer a 14-day return policy from the date you receive your order. Items must be unused and in their original packaging. The buyer is responsible for return shipping costs unless the item is damaged.
- 6. What should I do if my item is damaged?
- Please contact us within 48 hours of receipt and attach photos of the damaged item. We will either replace it or refund you in full.
- 7. Do you offer custom orders?
- Yes, we love custom work! Contact us with your idea and we'll let you know what's available.
- 8. How do I care for my pottery?
- Our pieces are both decorative and functional. They're microwaveable and dishwasher safe.
- 9. How can I contact you?
- You can contact us via our "Contact Us" page or by emailing contactfezpottery@gmail.com. We typically respond within 24 hours.
About DHL Shipping We partner with DHL Express, one of the world’s leading international shipping companies, to ensure fast, secure, and reliable delivery of your orders.Global Reach: DHL delivers to over 220 countries and territories worldwide.Speed & Efficiency: Most orders are delivered within 3–7 business days, depending on the destination.Real-Time Tracking: Every shipment comes with a tracking number, so you can monitor your order from our workshop in Fez to your doorstep.Trusted Service: DHL is known for its commitment to on-time delivery, excellent customer service, and secure handling of fragile or handmade goods.By using DHL, we make sure your handmade Moroccan pottery arrives safely and promptly, no matter where you are in the world.
About FedEx ShippingWe also offer international delivery through FedEx, a globally trusted logistics provider known for its speed, security, and precision.Worldwide Service: FedEx delivers to more than 220 countries and territories.Fast Delivery: Typical transit time ranges from 3 to 7 business days, depending on your location.Reliable Tracking: Every package is shipped with a tracking number for full visibility from dispatch to delivery.Safe Handling: FedEx is known for handling delicate and high-value shipments with care, making it ideal for our handcrafted Moroccan ceramics.Choosing FedEx means your order is handled with professionalism and delivered efficiently — right to your door, wherever you are.